I started Cote’s Piano Service in 1995, while living in Morehead City, NC. We were never going to be rich, but our needs were met and we had a measure of prosperity.
In 2006, we found a house we loved and decided to move one town over, to Newport, NC.
I did not want to change the phone number, all my work comes in by phone. So, I got my first cell phone.
A flip phone, wow, no more answering machine.
People could reach me and make an appointment now, when they wanted to.
Business Improved, immediately. Wonderful.
We had a couple of great years. Then the IRS, OH, ..NO,.. Mister Bill… slammed by the hammer.
All this great extra, this promise of a real profit, needed to be paid to the Government.
Why did I want to earn more?
To add insult to injury, we changed to Smart Phones. (Never felt so dumb in my life).
Time goes by… I notice voice mail and missed calls. Where was I, that I didn’t hear the phone ring?
I was sure it was what? I don’t know, maybe I was loosing my mind… Life was OK, I wasn’t worried, I ignored the missed calls, (probably Google, again, I didn’t want to buy).
I faithfully answered voice mail. Business slowed down, I felt bad and was just happy there was still enough coming in to pay the bills.
UNTILL THERE WASN’T.
I realized my work load wasn’t going to pay the bills. I am 63, I had not planned to ever retire, but seeing our need I signed up for SS.
At least our morgage was covered monthly, but, What is going on? A regular customer would call, leave a message and I would work.
I realized these phones are not receiving calls, while we were at home.
When my Cell Phone business manager called to get me to upgrade. I mentioned the non-ringing.
He checked, and determined the problem was with our local Cell Phone Tower. 10 days later, it might be fixed?
My Question is:
How much work did I miss? Over how long a time? How many customers didn’t leave a message and called the guy who answered his phone?
My bill has been paid monthly, only the phone didn’t work. Will I see any compensation?
I plan to back track my calendar, and find out when this went south.
Do you think my Cell Phone company will make this right?
Please leave a comment.